Return and Refund Policy – Tohfa Dekho

1. Return Eligibility
Customers can request a return for products that are damaged, defective, or incorrect upon delivery. The product must be unused and returned with its original packaging and accessories.

2. Return Request Period
Customers must contact us within 7 days of receiving the product to request a return. Requests submitted after this period may not be accepted.

3. Non-Returnable Products
Products that have been used, damaged due to customer negligence, or returned without original packaging may not be eligible for return, except where required by applicable law.

4. Refund Process
Once the returned product is received and inspected, we will notify the customer about the approval or rejection of the refund. Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider.

5. Return Shipping Charges
If the product is damaged, defective, or incorrectly delivered, Tohfa Dekho will bear the applicable return shipping costs. For other approved returns, the customer may be responsible for return shipping charges.

6. Contact Us
For return, refund, or exchange requests, please contact our support team by email. Include your order number, product details, and the reason for your request.

Email: ahscommerce01@gmail.com

Tohfa Dekho reserves the right to update this policy when necessary, subject to applicable laws and regulations.